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Nero 8 - Windows XP System Crash/Serious Error on .MP4 click |
posted by wamshane at 1 year ago
I just installed Nero 8 Ultra Edition yesterday. I was a previous Nero 6 OEM version user. Apparently part of the Nero 8 Ultra Edition installation forces the association of previous .mp4 files on the hard drive that were previously associated with Quicktime to change their association to Nero.
However, ...if you click on one of these previous .mp4 files the system "crashes " then reboots and says "The system has recovered from a serious error ". The system also provides a Error signature information window as well as an Error Reports Contents window which points to a .dmp file and a .xml file.
My previous Nero version was Nero 6 OEM that came with the Memorex external DVD drive. I did not have this problem with this previous Nero 6 OEM version.
If I go to Windows Explorer and select one of these previous .mp4 files and open it with Quicktime, it opens successfully and runs ...and the system does not crash.
1. So there seems to be a compatibility problem with Nero 8 and Windows XP and previous .mp4 files or ?
2. Is there any way to reset all the previous .mp4 files to be associated with Quicktime rather than Nero?
My system is Windows XP, SP2, all updates are current.
I will also copy and send this to the online Nero technical support to see if there is any help from that front.
If there is anyone out there who might have knowledge of this problem and can point be to another blog or more info it would be much appreciated. I did do a search of current blogs but nothing is there or perhaps I did not use the right search terms?
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artman2112 wrote at 1 year ago
mp4
Hi , your use of the term mp4 is a bit confusing , mp4 is a broad description , for many different files ....
to associate quicktime " MOV " files , you can right click , select open with option , and check the always use the selected program to open this kind of file option then navigate to quicktime player , and open the file , it will associate all MOV files to quick time...
PiterPan 's suggestion to download updates for a manual installation is a good idea , this method allows one to keep nero from associating all files to itself , also it is a more stable method to update , a working knowledge of the nero clean tool is recommended as well.....
during a basic nero installation you are given File association options for photo / video / audio , but during an update ( via product set up ) this option seems to be neglected .
Art
PiterPan wrote at 1 year ago
problem with nero 8
hi, i had a simular problem. i could not change the language from english to spanish and when i did update nero couldnt finish the update and then i could not restart start smart without runtime error. finally i had to change version to 8.2...downloading the trial version and activated manually with the code from the cd. this works perfectly now.
Peter
Windows Explorer Folder Options helped
Thank you to all who responded....yes I do recall "ignoring" the installation question re which file extensions I wanted associated with Nero so I went into Windows Explorer and under Folder options I noticed how I could assign file extension to programs so I changed all the mpeg, .mp4 extensions back to Quicktime and the problem went away ...
It still troubles me that Nero 8 would cause the system to crash/reboot just by double clicking on a file in a folder ...
Hoping to hear back from Nero support ... but in the meantime thank you for your feedback and suggestions and the system is no longer crashing on inadvertent double clicks.