You don't have to call the pay service hotline. Tech support is a click away and you can do a better job documenting your problem this way. I personally feel this is a litte hard to find so I'm posting the direct link.
Access the form and select the proper options for your issue.
One of the most important parts: Document your problem.If you dont have one of the pieces of information, stop and do your best to get it. Tech Support needs this information to recreate your issue. You can attach up to 2 .jpg screenshots and error logs.
Once completed, feel free to post the same information on my.nero as a new blog with any just tech-support sees your issue. Remember, the quality of your documentation is very important.
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Free Support NeroVision 5 Yes its free but a waste of time. After waiting what seemed forever all they said was my problem is caused by my PC. Nothing they can do. I am very computer smart & never had a problem till I installed Nero8. My Blog tells about my problem.
Click The link here or visit the contact us page 
Access the form and select the proper options for your issue. 
One of the most important parts: Document your problem.If you dont have one of the pieces of information, stop and do your best to get it. Tech Support needs this information to recreate your issue. You can attach up to 2 .jpg screenshots and error logs. 
Free Support NeroVision 5
Yes its free but a waste of time. After waiting what seemed forever all they said was my problem is caused by my PC. Nothing they can do. I am very computer smart & never had a problem till I installed Nero8. My Blog tells about my problem.