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Nero 12 Platinum Installation Issues |
posted by mi6uk007 at 8 months ago
It has been a most frustrating experience attempting to upgrade to Nero 12 Platinum, from Nero 11.
I have attempted to install this software numerous times to no avail. It goes thru the motion of installing, and just when it reached the last install, it fails and rolls back.
As of yet, I have found tech support to be a joke. Rather than provide a solution, I keep getting emails demanding, not requesting, that I email them specific files. I have done this 3 times already, and keep getting asked for the same files.
The inability to reach a tech support person live without a fee is a huge setback. One would expect that support would be free and readily available, especially for install.
I searched the net, and my installation issue is NOT an ISOLATED issue. This is a challenge several others are facing as well.
It's about time Nero address this issue, and how it chooses to handle complaints.
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best1syn2oil wrote at 7 months ago
I too cannot manage an appropriate install. I have had to restore 3 times from my last image...annoying!
One should only have to download and double click on the installer...none of this other nonsense should be necessary! If Nero monitors this board I would think that repairing the installer(s) would be their first priority if they actually want folks to buy the new version. I have been a customer since version 6! The 12 upgrade should give one the option of replacing 11 altogether in one process. I still have 9 installed as I love ShowTime, but are more than willing to part with other versions. Until I am contacted with news and a link to a new download that works properly, I will not be attempting the installation of the new version. In addition, I will share my experience on my facebook pages, lest anyone else have to go through this.
williew wrote at 8 months ago
I am having problems installing Nero 12 Platinum also. Almost completes the process then tells me that it failed..
What is the solution??????