I have a technical question about Nero and was examining my options...

 My purchase came with a phone number and TSID.   The promise was that if I call the number and provide the TSID I can get free support for the first ten days.   So far, over the past two I've either been on hold, listening to how important my call is and that I'm the next caller in line (until I have to hang up and get on with my life) or just having a recording say, "good by " and hang up.

 As an alternative, I sent in a request via the Nero tech support form several days ago and still haven't received any reply.

I also posted a question on this blog but apparently nobody reads that either.

Of course I could pay $1.29 to get support for a product that I've owned for less than a week but who wants (or should have to) do that?  

 I'm interested in hearing if I'm I the only one or are there others who feel there is considerable room for improvement in how Nero treats their customers.

In the mean time I think I'll go post my experiences on the various Customer Opinion sites around the Net.   Perhaps I can help spare others from the frustrations I've experienced so far.