Once again this morning there was an email from Nero support in my inbox. The support tech was able to reproduce my AviSynth problems and has forwarded the issue to the developer team. We'll see where it goes from here.

Meanwhile 2 other problems I mentioned in my reply to support yesterday still remain outstanding. The first is a playback problem I've had intermittently with Nero 8. When I encode AVC files with Recode they don't always play in Showtime, although I haven't had a problem playing them with other applications like VLC or Media Player Classic. Actually even WMP does fine with them as long as I have the Haali Media Splitter and an appropriate DirectShow decoder installed. For some reason though, I sometimes have playback problems in Showtime. Unfortunately I can't even reproduce it regularly with any particular file. The same AVC files that give me problems in the morning usually play fine in the evening (or whenever I try them again). The tech I'm corresponding with hasn't been able to reproduce the issue, and in the last couple of days neither have I. If anyone else who is experiencing the problem can reproduce it consistently, please let me know so I can try to pass the appropriate information on to the company.

The last issue I'm working with support on right now is a bug with the resolution selection dropdown for Nerovision's VfW interface. When I use a VfW codec Nero starts with a dialog where I have to select a resolution and framerate. Unfortunately, no matter what setting I use (NTSC/PAL/Custom) there's no way to set vertical resolution to 480 if the horizontal resolution is 640.   The Nero tech didn't seem particularly familiar with NTSC video, and was under the impression that 720x576 should be fine. I responded with an explanation of standard NTSC resolutions (720x480, 704x480, 640x480, 480x480, 352x480, and 352x240). Hopefully this will clear up the confusion.

Progress To Date

Day 1 - Submitted Support Request via Web form received autoresponse email from support. Searched Nero support for answer to problem.

Day 7 - Got email from support tech. Sent information he asked for.

Day 8 - Received another reply from support verifying the problem using AviSynth files as sources. Also received responses for 2 additional issues I asked about in my email yesterday. One, an occasional playback problem, they couldn't confirm. The other, an NTSC resolution problem with Nerovision's VfW interface, he didn't seem to be familiar with NTSC resolution.   I sent a clarification back on the resolution issue.