I can not believe how frustrated I am getting with Nero. This has got to be the worst support ever! When I look at the suite of products I think - WOW great idea, good tools, that makes sense. But when I try to use them it appears that the only things that work are the CD/DVD writing utilities, everything else is "almost there " or if it does work it's undocumented so I can't use it.

Allow me to expand on my rant.

1) This website - I honestly wonder what's the point! I can see a lot of people enjoying it and it looks like a really nice community...but! There is no way to search for any text - Mr Chuck has some great posts but the only way to find what may be of interest is to read each of his posts ..... Please can I have a text search - even a tag search would be a start! On one hand I'd rather your developers were fixing the core products, on the other maybe I'll get the support that I expect/want/need! I have seen people flamed for posting messages like this - I am blogging this out of desperation....
 
2) There is no forum for any of the core Nero products - if you are serious about the community then realise that we are here because we get or see value in your software. People like me are going to moan out of frustration - I have spent weeks trying to setup Web Radio in Nero Scout - there is precisely zero documentation or help to be found. Give me somewhere to ask the question! Just show me how to setup one radio station, give me an example and I'll work out the rest.

3) Your support - well that is just about non existent - one week ago I asked this question "When installing the upgrade and trying to uninstall via control panel I get the following error "Error applying transforms. Verify that the specified transform paths are correct ". This is a Windows Server 2003 R2 machine (SP2). " Nero's' response to date is - nothing. Why am I not surprised?

4) Your product offering - great suite of products, but I'd like to run the Home Server on my file server and everything else on my PC - how about looking at that model? I am not going to pay for two full licences! How about a home licence that lets people slice and dice the products? What product are you going to roll out for Windows Home Server? Are you going to?

5) I have ripped my DVD collection that scout has indexed (and that little dear can really roast a CPU if it wants to 100% for hours) and published on my home network with Media Home . Some DVDs won't play via Nero Home on my PC, I click on the folder name it opens the screen with recorder controls then - "failed to play the video disk ". I Open up ShowTime, click on Media Files, click on MediaHome Network (all movies) click on the same movie and it plays in ShowTime..... any ideas? BTW when does one use the mouse or keyboard in ShowTime or Home - never been able to figure that one out - sorry I don't have a remote on my PC.

6) Scout - I remove items from the database and they just keep coming back <----- frustration!!!!!
 
That's enough of a rant for now. Why am I moaning?   I paid money for this product and expect some support.

But more importantly I think the concept is great and would really like the software to work.

WTF " -  Tags: The tag "support " is inappropriate. " what are you trying to tell me??????