Profile
Blog
Photos
Videos
Media
Photos
The user did not publish any entries here yet
Videos
The user did not publish any entries here yet
Categories
Throwing my toys |
posted by UncleDave at 2 years ago
I can not believe how frustrated I am getting with Nero. This has got to be the worst support ever! When I look at the suite of products I think - WOW great idea, good tools, that makes sense. But when I try to use them it appears that the only things that work are the CD/DVD writing utilities, everything else is "almost there " or if it does work it's undocumented so I can't use it.
Allow me to expand on my rant.
1) This website - I honestly wonder what's the point! I can see a lot of people enjoying it and it looks like a really nice community...but! There is no way to search for any text - Mr Chuck has some great posts but the only way to find what may be of interest is to read each of his posts ..... Please can I have a text search - even a tag search would be a start! On one hand I'd rather your developers were fixing the core products, on the other maybe I'll get the support that I expect/want/need! I have seen people flamed for posting messages like this - I am blogging this out of desperation....
2) There is no forum for any of the core Nero products - if you are serious about the community then realise that we are here because we get or see value in your software. People like me are going to moan out of frustration - I have spent weeks trying to setup Web Radio in Nero Scout - there is precisely zero documentation or help to be found. Give me somewhere to ask the question! Just show me how to setup one radio station, give me an example and I'll work out the rest.
3) Your support - well that is just about non existent - one week ago I asked this question "When installing the upgrade and trying to uninstall via control panel I get the following error "Error applying transforms. Verify that the specified transform paths are correct ". This is a Windows Server 2003 R2 machine (SP2). " Nero's' response to date is - nothing. Why am I not surprised?
4) Your product offering - great suite of products, but I'd like to run the Home Server on my file server and everything else on my PC - how about looking at that model? I am not going to pay for two full licences! How about a home licence that lets people slice and dice the products? What product are you going to roll out for Windows Home Server? Are you going to?
5) I have ripped my DVD collection that scout has indexed (and that little dear can really roast a CPU if it wants to 100% for hours) and published on my home network with Media Home . Some DVDs won't play via Nero Home on my PC, I click on the folder name it opens the screen with recorder controls then - "failed to play the video disk ". I Open up ShowTime, click on Media Files, click on MediaHome Network (all movies) click on the same movie and it plays in ShowTime..... any ideas? BTW when does one use the mouse or keyboard in ShowTime or Home - never been able to figure that one out - sorry I don't have a remote on my PC.
6) Scout - I remove items from the database and they just keep coming back <----- frustration!!!!!
That's enough of a rant for now. Why am I moaning? I paid money for this product and expect some support.
But more importantly I think the concept is great and would really like the software to work.
WTF " - Tags: The tag "support " is inappropriate. " what are you trying to tell me??????
Share
Bookmark
Report
Comment
ploughman wrote at 1 week ago
I have been using the Nero product for many years. Recently In the last year or so I have started to be concerned about the number of problems, which could be considered as BUGS. The function of the routines I use, the information supplied in the HELP files and that of the Manual. On many occasions it has been stated to me that these problems do not effect the FUNCTIONALITY of the programs and my comments have been noted and will be forwarded but cannot guarantee that ant action will be taken. They have not said whether they replicate the problem(s).
I am now getting the feeling that the USERS are being used as UN PAID QA personal who flags problems but their observation are not considered unless a number of reports of problems are received.
From viewing many aspects user fall back to the FORUM for a SOLUTION to an inherent NERO problem instead of addressing the situation directly to NERO.
From my experience the use of the ONLINE Support is useless because the user does not have a record of any queries submitted and thus when NERO replies, several days later, they do not refer to the subject of the query but tends to FOB OFF/FLANNEL the user with some sort of STANDARD reply.
I have found a solution to this problem and that is to email TECH SUPPORT direct with a subject query and hopefully they will respond to the email with the subject line intact and the user will the be able to trace the query.
denli wrote at 1 year ago
Upgrading on Windows Server 2003
**********
3) Your support - well that is just about non existent - one week ago I asked this question "When installing the upgrade and trying to uninstall via control panel I get the following error "Error applying transforms. Verify that the specified transform paths are correct". This is a Windows Server 2003 R2 machine (SP2)." Nero's' response to date is - nothing. Why am I not surprised?
**********
Use a free cleaning program as Revo Uninstaller to force uninstall Nero 8 and then apply the upgrade.
Make sure to leave the current product keys alone (listed as separate uninstalls).
zacky wrote at 1 year ago
Reply to.... Posted by UncleDave in Support 06/09/07 21:32
I agree 100% with Uncle Dave. I searched, sifted & downloaded allsorts to find a good software package to create a photo slideshow DVD... Buy Nero the man in the shop said.. it's the best. Top package, full support.. I bought over the counted, lots of hard earned and have been tearing my hair out since. Never have I paid so much for a software package with so many glitches... Only once I have it installed do I start trawling the net for resolutions to my issues in varios forums to find I am far from alone with my problems... there are thousands out there with the same issues and ones I have not yet encountered. I have uninstalled twice only to find on each reload that i get different problems.
The support... ha ha ha... no reply to my emails, nothing on this site but lots of peolpe sharing pictures of their dogs and other wierd stuff. What help is that!
Sorry to rant but I am gobsmacked at how rubbish Nero 8 is for me. Still, you cant beat a test in life where a 15 hour project you have saved refuses to open no matter what and the company you bought the software off is about as contactable as Osama Bin Laden. Well done Nero.. If I do not have an eamil reply from your technical help within 72 hours I will copy and paste this into every software forum on the entire web... if it takes me a lifetime.
Regards
Kris
Deleted: Pressmoon's comment was deleted by himself or the owner of the Blog!
hi there i´m the newest guy here and i don´t know how you normally fix your problems but the first thing we got to do for fixing whatever is getting a tool to do the job, and if you don´t know how, you ask it in the community, and try not insist with nero guys to fix your problems, because if they went to fix all the probs for everybody the tools we all need were just a utopy. sorry anwser like this but after all you said about who tries give you the best tool ever, don´t deserve comments like yours.