I PURCHASED THE PRODUCT VIA A DOWN LOAD WHICH WAS MY FIRST MISTAKE AS THERE WAS NO DOCUMENTATION THAT I COULD FIND.
THEN I DISCOVERED THAT TO GET ANY HELP YOU HAD TO CALL A LONG DISTANCE PHONE NUMBER (NOT FREE) AND WAIT INDEFINATELY BUT NEVER REACHED A TECH.
I HAVE BEEN TRYING TO SIMPLY DUPLICATE A FAMILY DVD FOR THE LAST TWO WEEKS WITHOUT SUCCESS. I CAN GET THE DVD TO LOAD INTO MY PC HARDDRIVE BUT CAN NOT BURN A COPY VIA MY DVD R/W DRIVE! THE APPLICATION KEEPS TELLING ME TO CHANGE SOMETHING BUT NO IDEA WHERE OR HOW TO MAKE THE CHANGE!
THERE MAY BE SOME SECRET WAY TO ACHIEVE A SIMPLE DVD COPY BUT I HAVE NOT BEEN ABLE TO FIND THE ANSWER AND THAT IS WHY I PURCHASED THIS PRODUCT!
THIS PRODUCT SIMPLY DOES NOT WORK AND I HAVE NOT BEEN ABLE TO GET ANY HELP EITHER VIA EMAIL OR PHONE CALL!!!!!
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Sorry to hear about the troubles you've been having with Nero. We definitely want to help you get to the bottom of your issue. The best place to get help, both from official Nero personnel and from other Nero users and experts is our official forums: http://en.forum.my.nero.com/
My Nero is more of a personal blogging/media sharing site, so you're not going to get as much help here as you will on the forums. Please try posting (and searching the previous posts) there. If that doesn't work, leave me a comment and we'll get to the bottom of this one way or the other.
Hi Robert,
Sorry to hear about the troubles you've been having with Nero. We definitely want to help you get to the bottom of your issue. The best place to get help, both from official Nero personnel and from other Nero users and experts is our official forums: http://en.forum.my.nero.com/
My Nero is more of a personal blogging/media sharing site, so you're not going to get as much help here as you will on the forums. Please try posting (and searching the previous posts) there. If that doesn't work, leave me a comment and we'll get to the bottom of this one way or the other.
-ND