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5 in 5: Kris Barton |
posted by Nero at 2 years ago
The first in Nero's series: 5 Questions in 5 Minutes . This time, Nero gets some answers from our General Manager, Online - Kris Barton.
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kristopherbarton wrote at 2 years ago
Thanks for the comment
Tony,
Thanks for the comment. You're absolutely right, listening is part of what this community is about. We are listening. The goal of My Nero is less about creating an official nero support forum and more about creating a place to share and discover digital media. We don't have hired staff dedicated to support related inquiries on My Nero. Customer support issues should go through support.nero.com. I can tell you that this site is still in beta and there many improvements planned we'll continue to listen closely.
Thanks again for the comments!
Best regards,
Kris
tonyt wrote at 2 years ago
KRIS BARTON INTERVIEW
Kris you make some good point`s on Nero moving forward and how the my Nero community can move forward ..do you not think that if you had read through some of the bloggs on this site you may discover that as well as moving forward you need to look back and give the Nero community the support that it clearly is not getting .it is and has been good to be able to get help and give help within but you will notice that the plea`s for help from the community is out of pure frustration that Nero tech support has let a large percentage nerolite`s down e. g send a support request get a automated response then nothing else ...as you say great thing`s to come but let`s not forget we learn from our mistake`s with respect and kind regard`s Tony.T
RESPONSE
KRIS THANK`S 4 V RESPONSE AT LEAST WE HAVE SOMEONE WHO IS ON THE SAME LEVEL AS OUR SELF`S SO KEEP UP THE GOOD WORK AND LOOK AT MY BLOGG`S ABOUT FOOTBALL TONIGHT HA HA SERIOUS KEEP IT UP I THINK A WEBCAST BY YOURSELF OR NOMINATED MEMBER OF STAFF KEEPING US UP 2 DATE GIVE`S IT THAT PERSONEL TOUCH ONLY A IDEA later TONY.T